Privacy policy

Do you want to know how we handle your data and what are your rights regarding it?

Personal Data Administrator
3Dsimo s.r.o. is registered at the office at Kaprova 42/14, Staré Město, 110 00 Praha, company identification No. 02647796, incorporated in the Companies Register kept by the Municipal Court in Prague, Section B, Insert 8573, as a data administrator shall process your personal data.

Personal Data Provided By You
We process personal data provided by you.
If you order goods or services from us, we need the information which is referred to as mandatory in the ordering process (in particular your first name and surname, and delivery address). If we did not have this information we would not be able to deliver the goods. For the purposes of sale of goods or services, we also need your e-mail address, to which we shall send the order confirmation which serves as a confirmation of entering into the purchase agreement, as well as a copy of Terms and Conditions and Complaints Policy.
You can also fill in optional information when ordering goods or services. Such information helps us perform the concluded purchase agreement more efficiently. For instance, if you fill in your telephone number, we can send you a notice of the goods delivery, etc. Providing optional information is voluntary.
After the goods are delivered, you may get an e-mail message with the request to evaluate the goods purchased.
If you contact us via contact form or you send us a message, we shall also process your personal data stated in such communication.
Personal Data Obtained Other Than Directly from You
As part of joint marketing campaigns organised together with our business partners, we are entitled to process your personal data and we may combine them for the purposes of campaigns or of due performance of the agreement, as the case may be.
In the event that your personal data is disclosed to a third party, we shall inform you in advance including informing you of the identity of such third party. If anyone discloses your personal data to us, you will have to be informed as well.
Personal Data of Third Persons Provided by You
In the event you provide us personal data of third persons, you are obliged to inform the person concerned and procure his/her consent to this Personal Data Protection Policy.
Personal Data Processed Automatically
When you visit our website, we may collect certain information such the IP address, date and time of the visit to our website, information about your Internet browser, operation system or language settings. We may also process information about your conduct on our website, such as links opened or goods displayed. The details of your conduct on the web are anonymised for the maximum protection of your privacy, the therefore we are not able to match them with a particular person.
Cookies
We automatically process cookies. This is done through Google Analytics, which anonymises your personal data. It means that the cookies are not possible to match with a certain person.
Therefore we cannot monitor (even if we wanted to) the conduct of a certain user on our website. You are ensured maximum anonymity while making purchases on 3Dsimo.com.

Your personal data is processed for the following reasons:
• Purchase of goods and services: the primary purpose of processing your data is due dispatch and delivery of your order. If a problem occurs, we know who to contact from the data you provided.
• Customer care: if you address us with a question/issue, we have to process your personal data in order to answer/resolve it. The data may be transferred to third parties in certain cases (e.g. delivery company).
• Electronic marketing: e-mail commercial communication is sent to you upon your consent.
• Improvement of services: we are able to offer relevant goods thanks to the history of your orders and conduct on the website (e.g. accessories to the product purchased). Therefore we display such products that are intended just for you and correspond to your needs and interests. In order to optimise web features, we can also use tools testing different variants (A/B testing), such as Google Analytics, Facebook Analytics etc.
• Assertion of rights and legal claims and inspection by public authorities: we can also process your personal data in order to assert our rights and legal claims (e.g. in the event that we have an overdue invoice in your name). We may also process your data for inspections by public authorities and other serious reasons.

Conclusion and Performance of Agreement
A large part of your personal data are needed by us in order to conclude the purchase agreement or another contract for goods and services you intend to purchase. After the agreement is concluded, we process your personal data in order to duly deliver the purchased goods, or to render the purchased services. We process in particular billing and delivery details on the above legal grounds.
Legitimate Interest
We also use your personal data to provide you the relevant content, which may be of interest to you. On the grounds of legitimate interest, we process particular personal data, which is processed automatically, and cookies.
We may also send you e-mails and text messages on the same legal grounds.
In case we process your personal data on these legal grounds, you are entitled to raise an objection to such processing (see Contact us) on our website.
Consent
For the purposes of e-mail marketing, we process your personal data upon your consent. If you do not grant your consent and you are our customer, we can send you commercial communication even without your consent. In any case, you are entitled to ban such marketing communication simply by using our contact
If you grant your consent to the personal data processing, you are entitled to withdraw it at any time through our contact form (see Contact us).

Your personal data is transferred to third parties in the following cases:
Delivery of goods: the carrier chosen by you would not be able to deliver the goods ordered unless we transfer the information on where and to whom the goods should be delivered. This data is transferred to the carrier as entered in the order. Such data includes in particular your first name and surname, delivery address, telephone number where the carrier may contact you, and the amount to be paid on delivery, as the case may be. The carrier is only entitled to process the personal data we transfer for the purposes of delivery; the carrier must delete the personal data promptly afterwards.
Delivery of goods stored for us by a contractual partner: if you order goods which are stored by our contractual partner, we have to transfer your personal data to this contractual partner who shall complete the order. Such data include sin particular your first name and surname, delivery address, telephone number where the carrier may contact you, and the amount to be paid on delivery, as the case may be. The contractual partner has to transfer the data to the carrier that shall deliver the goods; otherwise the carrier would not be able to make the delivery. The contractual partner that stores the goods for us and the carrier are only entitled to process the personal data we transfer to them for the purposes of the goods storage/delivery; they must delete the personal data promptly afterwards.
Payment Cards: Our company does not possess the details of payment cards used by you. The details of your payment cards are only available to the secure payment gateway and the relevant bank. You can find more about Privacy policies of payment gateway on Stripe.com in section privacy policy.
Payment through PayPal: you can also use PayPal to pay for your order. More about their privacy policy can be found here.
Ordering goods: our shop is power by ordering platform snipcart, you can find more information regarding privacy policy in section Terms of service, part Privacy policy.
Public Authorities: in the event that we enforce our rights, your personal data may be transferred to a third party (e.g. an Attorney-at-Law). If we are obliged to transfer your personal data by virtue of law or upon a request by a public authority (e.g. Czech Police), we have to do so.

We shall process your personal data for the entire duration of the contractual relationship between you and us.
In case your personal data processing is based on consent, your personal data shall be, in general, processed for 7 years or until such consent is withdrawn.
Please note that the personal data necessary for the due rendering of services or for the fulfilment of all our duties, ensuing either from the contract between us or from generally binding legal regulations have to be processed regardless of whether you granted your consent for the period set out in the relevant legal regulations and in compliance therewith (e.g. tax documents must be processed for at least 10 years).

Your personal data is safe with us. We have adopted adequate technical and organisational measures in order to prevent unauthorised access and misuse of your personal data.
At 3Dsimo we are concerned about the protection of your personal data. Therefore, we regularly check and improve our security. All communication between your device and our web servers is encrypted.
We try to use such safety measures that provide sufficient security based on state-of-the-art technology. The safety measures adopted are regularly updated.

Our online shop is not intended for children under 16. A person under 16 is allowed to use our online shop only upon consent of his or her parent or guardian.

In relation to your personal data, you have in particular the right to withdraw your consent to the processing of your personal data at any time, the right to correct or supplement your personal data, the right to request restriction of processing, the right to raise an objection to or a complaint of the processing of your personal data, the right to access your personal data, the right to request the transfer of your personal data, the right to be informed of a breach of security of your personal data and, under certain conditions, the right to the deletion of certain personal data we process about you ("the right to be forgotten").
Changes and Amendments
You can contact us through the our contact form.
Correction
In case you believe that your personal data has been processed incorrectly, you can contact us through the contact form. It will be faster and better for you to correct the personal data by yourself in your user profile.
Access (Portability)
You can ask us to send you the overview of the personal data through this contact form.
You also have the right to access the following information concerning your personal data:
• What are the purposes of processing your personal information
• What are the categories of the affected personal data
• Who is the recipient of your personal data, besides you
• What is the planned period of storage of your personal data
• Whether you have the right to claim the correction or deletion, restriction of personal data processing or to raise an objection to such processing
• Information on the source of the personal data in case we did not obtain them from you
Deletion
You may also claim the deletion of your personal data (this shall not apply to data in documents that are subject to the obligation of archiving under the law (e.g. invoices or credit notes). In case we need your personal data to determine, execute or defend our legal claims, your request may be rejected (e.g. if we have an overdue invoice in your name or if the complaint procedure is in progress).
Please note that the essential details of your payment card are not stored by our company; they are stored at the payment gateway. Therefore, we are not able to delete such data; you have to address the payment gateway which mediated the payment.
You are entitled to the deletion of data in the following cases:
a. The personal data is not needed for the purposes for which it was being processed
b. You have withdrawn your consent under which the data was processed and there is no further legal grounds for being processed
c. You have objected to the processing of personal data and you believe that after assessing your objection, it will become clear that your interest in the particular situation prevails over ours
d. The personal data has been processed unlawfully
e. The deletion obligation is stipulated by a special legal regulation
f. The personal data concerns a person under 16
You may assert you right through the contact form.
Raising an Objection
Certain personal data is processed on the grounds of our legitimate interest (see section “Legal grounds for processing of personal data”). In the case that you have concrete reasons, you are entitled to raise an objection to the processing of this personal data. The objection can be raised through the contact form.
Restriction of Processing
In case (a) you deny the accuracy of your personal data, (b) your personal data is processed unlawfully, (c) we do not need your personal data for processing purposes, but it is needed to determine, execute or defend your legal claims, or (d) you raised an objection under the preceding paragraph, you shall be entitled to us restricting the processing of your personal data.
In such cases, we may process your personal data only upon your consent (except for the storage or backup of the personal data concerned).
Lodging a Complaint
If you believe that your personal data has been processed unlawfully, you are entitled to lodge a complaint at the Office for Personal Data Protection. However, we will appreciate if you address us first and we can try to resolve your concerns. You can always easily contact us through our contact form
This Personal Data Protection Policy including its parts is valid and effective from 1 January 2018 and it is available in electronic form at www.3Dsimo.com.

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